Shipping & Returns

We aim to make the ordering and delivery experience straightforward by providing customers with clear information about order preparation, shipping options, estimated transit times, returns, exchanges, and related requirements. Customers are encouraged to review these terms before completing a purchase. Delivery estimates refer to the period after an order has completed processing and been released for shipment, so the estimated transit time does not include the time required to prepare an order.

Orders generally require up to two business days for processing before they are transferred to the selected carrier. Regular processing typically takes place on business days and does not normally occur on Saturdays, Sundays, or recognized U.S. holidays. Orders submitted during weekends or holidays will generally begin processing on the next available business day. Selecting an expedited delivery method does not necessarily remove the standard processing period, meaning additional time may still be required before the package enters transit.

Shipping is available to eligible destinations within the United States, including Alaska, Hawaii, APO addresses, and applicable U.S. territories. The shipping methods available for a particular order, together with any applicable charges, will be displayed during checkout before payment is submitted. Customers located outside the United States should consider purchasing through an authorized distributor or approved seller serving their local region.

Standard shipping generally requires approximately five to ten business days once the order has entered transit. Transit times may vary depending on the destination, carrier operations, weather conditions, holidays, package volume, and other circumstances that may affect transportation. Certain shipments may involve more than one delivery network before reaching the final destination, and the final stage of delivery may be completed through the United States Postal Service. Standard shipping may also be available for qualifying deliveries to PO Boxes.

Customers who need their orders sooner may be able to select an expedited shipping service during checkout. When available, eligible express orders submitted before the applicable noon Eastern Time cutoff may be prepared for shipment on the same business day. Orders received after the stated cutoff will generally begin processing on the following business day. Depending on the destination and service availability, one-business-day and two-business-day delivery options may be offered.

Expedited delivery estimates are generally calculated after order processing has been completed. For example, an eligible order processed on a Monday using a two-business-day service may generally be expected to arrive on Wednesday, while an eligible order using a one-business-day service may generally be expected to arrive on Tuesday. These examples are estimates rather than guarantees. Actual delivery may be affected by carrier delays, severe weather, destination restrictions, holidays, transportation conditions, or other circumstances outside our direct control.

Express services generally require a physical street address and may not be available for PO Box deliveries. Customers should review the shipping options shown during checkout to determine which services are available for the selected destination. Some packages may also require a signature upon delivery depending on the shipment, destination, or other delivery considerations.

Shipping charges for standard and expedited services are generally not refundable. An exception may apply where a qualifying carrier delay is covered by the applicable shipping service terms. Customers should review the available delivery information before selecting a shipping method, particularly when an order is needed by a specific date.

If a qualifying purchase does not meet your expectations, a return or exchange may generally be requested within 30 days after delivery. Eligibility may depend on where the purchase was completed, the condition of the merchandise, the type of product, and any applicable exclusions. Purchases made through the official online store, eligible events, participating retail locations, authorized kiosks, or qualifying social commerce channels may be subject to the applicable return and exchange requirements.

Merchandise identified as final sale is not eligible for standard return or exchange. A product offered at a discounted price may still qualify for return unless the product is specifically identified as final sale. Apparel, including clothing and hats, generally must be unworn, unwashed, and accompanied by the original tags. Returned products should be in the condition in which they were received. Gift cards are generally excluded from refund and exchange programs.

Purchases made through a try-before-you-buy service may be governed by additional conditions. Customers using such a program should review the terms that apply to the specific service before requesting a return. Where the applicable program provides for a restocking charge, that fee may apply when all products associated with an eligible order are returned.

Several return methods may be available for qualifying purchases. When a participating return location is offered, customers may be able to bring eligible merchandise to that location and follow the instructions provided during the return process. Certain qualifying returns may be completed without packaging through a QR-code-based service. Customers who prefer to send merchandise through the mail may instead use the authorized return system to obtain a prepaid shipping label and follow the provided shipping instructions.

To begin a return or exchange for an online order, customers should access the designated return system and provide the information requested to locate the original transaction. The order number can generally be found in the original confirmation email or within the materials included with the shipment. Additional information, such as the email address used during checkout, the telephone number associated with the purchase, or the ZIP code connected with the delivery address, may also be requested for verification.

After the purchase has been located, customers can select the item or items they wish to return and indicate whether they would like a refund or an eligible replacement. If a particular item cannot be selected, the applicable return period may have expired, the item may be excluded from the return program, or another return request may already be in progress. Customers who believe an item should qualify may contact customer support for further assistance.

When using a mail-in return, customers should use the prepaid label and any documentation generated through the approved return process. Merchandise should be packaged securely to help prevent damage during transportation and delivered to the carrier location specified in the return instructions. When a package-free return option is available, customers may instead visit an eligible participating location and present the required QR code according to the instructions provided.

Customers should carefully review the return information before submitting a request. This includes confirming the products selected, contact information, order details, preferred resolution, and any other information requested by the return system. Some requests may be processed automatically, while others may require additional review by customer service before the return or exchange can proceed.

Customers should not send merchandise directly to a warehouse or other facility unless the applicable return process has been completed and the required authorization has been provided. Packages sent outside the approved return procedure may not qualify for reimbursement of shipping costs, and responsibility for merchandise may be limited when established return instructions are not followed. Products belonging to another business that are accidentally shipped to a return facility may also be excluded from recovery.

Purchases made through unauthorized third-party marketplaces may not qualify for return, exchange, or warranty assistance. When a product was purchased from an authorized independent retailer, customers should generally contact the original seller regarding returns or exchanges because the retailer’s own policies may apply. In certain circumstances, an exchange request may be reviewed when valid proof of purchase is provided, although products not purchased directly through the official online store may not qualify for a refund issued directly by us.

After an approved return has been received and processed, customers will generally receive confirmation by email. Approved refunds are normally issued to the original payment method. The time required for the funds to appear in an account can vary depending on the bank, credit card company, payment provider, or other financial institution involved in the original transaction.

For approved exchanges, customers may select an eligible replacement product where available. If the replacement item costs less than the original product, the applicable price difference may be refunded. If the replacement costs more, the customer may be required to pay the additional amount before the exchange is completed. Availability of replacement products may vary, and a replacement order may be subject to its own delivery timeframe.

Shipping and return procedures may occasionally be affected by circumstances beyond our control. These can include severe weather, carrier interruptions, transportation delays, unusually high order volumes, incorrect or incomplete addresses, regional restrictions, holidays, or other unforeseen events. Delivery estimates should therefore be treated as general expectations rather than guaranteed arrival dates unless a specific service expressly provides otherwise.

For questions about an order, delivery status, shipping options, returns, exchanges, or another purchase-related matter, please contact us by email at oofos@gmail.com. Telephone assistance is available at +1 486 236 9867. Written correspondence may be sent to 6295 SAGE AVE FIRESTONE, CO 80504.

We encourage customers to review the applicable shipping and return information before completing a purchase and to retain order confirmations and other transaction records. Following the established procedures and providing accurate order information can help make processing, delivery, returns, and exchanges more efficient. Our goal is to provide a dependable purchasing experience from the time an order is submitted through processing, shipment, delivery, and any eligible post-purchase service.